Science Beautiful is a trading name/brand operated by Global Trade Smart (Pty) Ltd.
Returns & Refund Policy
Last Updated: August 1, 2026
1. Overview
At Science Beautiful, customer satisfaction is important to us. We strive to supply high-quality products and provide excellent service. This Returns & Refund Policy outlines the conditions under which products may be returned, exchanged, or refunded.
By placing an order with Science Beautiful, you agree to this policy.
2. Reporting an Issue
Customers should inspect all products upon delivery.
Any issues relating to damaged, defective, incorrect, or missing products should be reported within 48 hours of delivery by contacting our customer support team.
Please include:
Order number
Product name
Description of the issue
Photographs where applicable
3. Eligible Returns
A return may be considered where:
The incorrect product was supplied.
The product arrived damaged during transit.
The product is defective upon delivery.
The product materially differs from the item ordered.
All return requests are subject to review and approval.
4. Non-Returnable Products
For safety, quality assurance, contamination prevention, and regulatory reasons, the following items may not be eligible for return:
Opened chemical products
Used products
Products with broken seals
Custom-order products
Special-order products
Clearance or discontinued items
Products damaged due to improper handling after delivery
Science Beautiful reserves the right to determine whether a returned item qualifies for refund or replacement.
5. Return Conditions
Approved returns must:
Be unused and in original condition.
Include original packaging where applicable.
Include all accessories, manuals, certificates, or documentation supplied.
Be returned within the timeframe communicated by our support team.
Unauthorized returns may be refused.
6. Refund Process
Once a returned item has been received and inspected, we will notify the customer of the outcome.
If approved, refunds may be processed through the original payment method used during purchase.
Refund processing times may vary depending on the payment provider and banking institution.
Shipping fees are generally non-refundable unless the return results from an error made by Science Beautiful.
7. Replacements
Where appropriate, Science Beautiful may offer:
Product replacement
Store credit
Product exchange
Refund
The selected remedy will depend on stock availability, product condition, and the circumstances of the claim.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
Additional shipping charges resulting from incorrect addresses, failed deliveries, or returned parcels may be the responsibility of the customer.
9. Limitation of Liability
Science Beautiful's liability for any approved claim shall not exceed the purchase price of the affected product.
For return or refund assistance, please contact:
Science Beautiful is a trading name/brand operated by Global Trade Smart (Pty) Ltd.
11. Refund Policy
Approved refunds will be processed using the original payment method whenever possible.
Refund eligibility depends on the order stage:
Refund eligibility depends on the order stage:
11.1 Orders Cancelled Before Dispatch
Customers may request cancellation before dispatch or collection scheduling.
If the order has not yet been processed for transport, fabrication, or modification, a refund may be approved subject to:
Administrative processing fees
Banking charges
Inspection or handling costs already incurred
11.2 Orders Already Dispatched
Once a PARCEL has been dispatched for delivery, transport and logistics costs are non-refundable.
If a return is approved after dispatch, the customer may be responsible for:
Return transport costs
11.3 Refund Processing Time
Approved refunds are generally processed within:
5–10 business days
Return window 10 days)
* Refund processing time: 5–10 business days
* Return cost Free returns
Return Address: Physical Address: 27 Regent street Eureka East London eastern Cape 5200
Telephone: Call: 07 68 989 5763
Email: sales@sciencebeautiful.co.za
Email: Info@sciencebeautiful.co.za
Physical Address: Physical Address: 27 Regent street Eureka East London eastern Cape 5200
Processing times may vary depending on the customer’s financial institution.
* Whether exchanges are accepted
12. Exchange Policy
If an exchange is approved:
The customer may be required to pay any price difference.
Additional transport charges may apply.
Exchange delivery timelines may vary depending on stock availability and location.
We reserve the right to offer repair, replacement, exchange, or refund depending on the nature of the issue.
13. Delivery & Transport Conditions
Customers are responsible for ensuring that the delivery site is:
Safe and accessible
Suitable for heavy vehicle access
Legally approved for container placement where required
If delivery cannot be completed due to site access restrictions, unsafe conditions, or incorrect customer information, additional delivery or return transport fees may apply.
Delivery dates are estimates and may occasionally be affected by:
Weather conditions
Road restrictions
Mechanical breakdowns
National holidays
Transport scheduling constraints
We will make reasonable efforts to keep customers informed regarding delivery updates.
14. Compliance With Consumer Protection Standards
This policy is designed to comply with applicable South African consumer protection principles, fair business practices, and online commerce transparency requirements.
Nothing in this policy limits any rights that may apply under applicable consumer protection laws.
9. Fraud Prevention & Payment Verification
For security and fraud prevention purposes, We May Verify customer identity before processing orders
Request proof of payment
Delay shipment until payment verification is completed
Decline suspicious or unauthorized transactions
Orders flagged for security review may be temporarily placed on hold.
Orders flagged for security review may be temporarily placed on hold.
Contact Information
Science Beautiful
Legal Business Name: Global Trade Smart (Pty) Ltd
Trading Name: Science Beautiful
Company Registration Number:CIPC)- (2026/344469/07)
Physical Address: Physical Address: 27 Regent street Eureka East London eastern Cape 5200
